Terms of Service
Compliance with Law - Customer shall not post, transmit, re-transmit or store material on or through any of Services or Products which, in the sole judgment of the Company (i) is in violation of any local, state, federal or non-United States law or regulation, (ii) threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, "Persons") or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by Customer. Customer shall be responsible for determining what laws or regulations are applicable to its use of the Services and Products.
Disclaimer - Company will not be responsible for any damages your business may suffer. Company makes no warranties of any kind, expressed or implied for services we provide. Company disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by the Company and its employees.
Payments - Customer agrees to pay for hosting services rendered in advance of each service term. Non-Payment of services shall result in automatic suspension of your hosting account. If you fail to secure payment within 30 days of suspension, your account will incur termination (removed permanently from server). Company reserves the right to change the term payment amount and any other charges at anytime.
Internet Etiquette - Each Customer is expected execute reasonable Internet etiquette (Netiquette), the accepted behavior and expectations of the Internet community. The Customer will comply with the rules appropriate to any network to which Company may provide access. The Customer should not post, transmit, or permit Internet access to information the Customer desires to keep confidential. The Customer is not permitted to post any material that is illegal, libelous, and tortuous, indecently depicts children or is likely to result in retaliation against Company by offended users. Company reserves the right to refuse or terminate service at any time for violation of this section. This includes advertising services or sites via IRC or USENET in clear violation of the policies of the IRC channel or USENET group.
Copyright Infringement - Our web server space may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights; including creating, utilizing, distributing unauthorized copies of software, or the use of BitTorrent or other types of technologies utilized in the distribution of illegally copied materials. If Customer copies, distributes or installs software in defiance of the license agreement, Customer is violating federal copyright law. Company will cooperate with all law enforcement agencies in relation to alleged copyright infringement housed in our datacenters.
Child Pornography - Company will cooperate fully with any criminal investigation into a Customer's violation of the Child Protection Act of 1984 concerning child pornography. Customers are ultimately responsible for the actions of their clients over Company network, and will be liable for illegal material posted by their clients. According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years. Violations of the Child Protection Act should be reported to the U.S. Customs Agency at 1-800-BEALERT.
Email Policy, Mass Mailings & Mailing Lists - We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Warez, Piracy & Illegal Activities - Company does NOT permit any of it's services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, piracy and hacking related activities. Company will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Company may involve law enforcement authorities if we deem necessary.
Hacking/Denial of Service/Sniffing/Spoofing - Company does not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by it's services. Company will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Company may involve law enforcement authorities if we deem necessary.
Objectionable Material - You may not use our service to publish material, which we determine, at our sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including but not limited to: narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. If you unsure if your content is objectionable, please contact us before posting it.
Abuse Toward Company Staff - Company treats it's clients with respect. As such, we expect the same respect in return. Abuse toward Company's staff is not tolerated to any extent. The use of threats, vulgar language and/or obscenities is not acceptable. Company reserves the right to Terminate Client Services for abuse and the right to determine when to apply said Termination. No refund will be provided under these terms.
Web Hosting Resource Usage Restrictions - Company has strict resource usage restrictions on Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.
Crontab Scheduler - Cron scripts are known to put heavy load on the server resources and are not suitable for share web hosting servers. So we do not allow running cron scripts with intervals of less than 5 minutes. If you put any cron with interval of less than 5 minute, it will be automatically be reset to run every 5 minutes by the server. Also setting up more than 5 simultaneous cron jobs is strictly prohibited. You are allowed to run a maximum of 5 crontabs. Failure to abide by these restrictions may result in account suspension or termination without refund.
Disk Usage Provision - 90% or more of your content on your website must be linked from an HTML or similarly coded web page where all content is freely available to the public. Your website consists of web pages of a standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk quota.
Data Backup Policy - We take daily backup of the entire server, which is only usable to restore the server to an earlier state incase of software or hardware crash. This backup cannot be used to recover a single account data or files. So all clients are advised to maintain a current local copy of their files in the event backups are irretrievable for any reason. We cannot guarantee full, or even partial, recovery of data from a bug-ridden/compromised system, but will work to the limit of their abilities to restore data, based on defined policy and procedure. Company will not be deemed responsible for data or other loss resulting from the unavailability of backups. Backups will not be retained for accounts that have been cancelled.
99.9% Uptime Service Level Agreement - Our goal is simple - 100% uptime, all the time and on an occasion when an anomaly takes place we want to provide you the insurance and peace of mind that we are on top of the problem. Company guarantees that your website will be accessible minimum 99.9% of the time in any given calendar month. If we fail to meet our Uptime Guarantee, you will be issued a credit of 1 day of service per 45 minutes downtime. The first 45 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is 1 month of service. Credits are available only for future services/invoices and will not be issued as refunds. All credit requests must be made by posting a techinical support request with proof of outages, no later than the 10th day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th. Requests not submitted within the required timeframe will not be accepted - no exceptions. The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control. We reserve the right to deny any credit request for any or no reason.
30 Days MoneyBack Guarantee - Customers may cancel their account at any time. Company gives you an unconditional 30 days moneyback guarantee on your hosting account. You will be refunded the total amount you had paid minus the payment processing fee charged by the payment gateway for your payment. Refund requests after 30 days will not be honored. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Acceptable Usage Policy
The Purpose of Company's Acceptable Use Policy, hereinafter referred to as the AUP, is to comply with all federal, state, and local laws coupled with protecting the network security, network availability, physical security, Customer privacy, and other factors affecting the services provided by Company. Company reserves the right to impose reasonable rules and regulations regarding the use of its services provided to all Customers and such rules and regulations are subject to change. The AUP is not an all inclusive exhaustive list and Company reserves the right to modify the AUP at any time as needed, effective upon either the posting of the modified AUP.
Company employs an Acceptable Usage Policy to maintain the performance and integrity of our computer equipment. Breach of our Acceptable Usage Policy may result in account suspension or termination without refund.
Child Pornography, Pedophilia: We have a zero tolerance policy towards content that exploits children. We will terminate the accounts of any user we find publishing or distributing child pornography. We will also report that user to law enforcement. Also we do not allow content that encourages or promotes sexual attraction towards children. For example, do not create blogs with galleries of images of children where the collection of images or text accompanying the images is sexually suggestive.
Hate Speech: We allow you to express your opinions, even very controversial ones. But, don't cross the line by publishing hate speech. By this, we mean content that promotes hate or violence towards groups based on race, ethnicity, religion, disability, gender, age, veteran status, or sexual orientation/gender identity. For example, don't put content saying that members of Race X are criminals or advocating violence against followers of Religion Y.
Crude Content: Don't post content just to be shocking or graphic. For example, collections of close-up images of gunshot wounds or accident scenes without additional context or commentary would violate this policy.
Violence: Don't threaten other people on your website. For example, don't post death threats against another person or group of people and don't post content encouraging your readers to take violent action against another person or group of people.
Copyright: It is our policy to respond to clear notices of alleged copyright infringement. Please don't provide links to sites where your readers can obtain unauthorized downloads other people's content.
Personal and confidential information: It's not ok to publish another person's personal and confidential information. For example, don't post someone else's credit card numbers, Social Security numbers, unlisted phone numbers, and driver's license numbers. Also, please keep in mind that in most cases, information that is already available elsewhere on the Internet or in public records is not considered to be private or confidential under our policies.
Impersonating others: Please don't mislead or confuse readers by pretending to be someone else or pretending to represent an organization when you don't. We're not saying you can't publish parody or satire - just avoid content that is likely to mislead readers about your true identity.
Malware & Viruses: Do not create websites that transmit viruses, cause pop-ups, attempt to install software without the reader's consent, or otherwise impact readers with malicious code. This is strictly forbidden.
File Distribution/Mirroring: We forbid use of service for those who provide mirroring service for other website or websites, and/or whose primary purpose is file distribution. Distributions of executable programs, archive files, or other visual or non-visual file types are not welcome. Client's, whose accounts who are found in violation of this policy may, at the discretion of company, have their account(s) terminated without notice.
Anime Website: Anime websites are not allowed on our network. If an Anime website is found we will terminate the account. These sites are not allowed on our servers because most of them are illegal, and almost inevitably cause server problems.
Data Unlawful or Against the AUP: Promoting violation of the law or the AUP by hosting data that facilitates the violation is prohibited, including but not limited to:
Any violation of the AUP may result in the suspension or termination of Customer account(s) or such other action as Company deems appropriate. No credits will be issued for any interruption in service resulting from policy violations.
Information Automatically Logged: We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.
Personal Information: Personal information (e.g., your name, telephone number, e-mail address) submitted to us will be held confidential unless we are required to release your information by law.
Order Forms: Our site uses an order form for customers to request services. We collect sensitive information which is used only for our purpose, not third party receives any type of information from us. Contact information from the order forms is used to get in touch with the customer when necessary. Billing information that is collected is used to bill the user for services. Unique identifiers are collected from Web site visitors to verify the user's identity. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.
Security: This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
Third Parties: Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC. We reserves the right to disclose customer information to the extent authorized by federal surveillance statutes. We can guarantee your personal information will stay safe.